Privacy Policy

This Privacy Policy explains how Pardon Navigator collects, uses, discloses, protects, retains, and provides access to personal information when you visit our website, complete an assessment, contact us, or use our document preparation and application support services.

Pardon Navigator is a Toronto-based, independent third-party service supporting applicants across Canada. We are not affiliated with, endorsed by, employed by, or acting on behalf of the Government of Canada or the Parole Board of Canada.

This policy is intended to describe our privacy practices. It is not legal advice. Depending on the nature of our activities and the applicable circumstances, privacy obligations may arise under Canadian privacy legislation, including PIPEDA.

We collect only information that is reasonably necessary for the purposes described in this policy. Depending on how you interact with us, this may include:

• Name, email address, telephone number, and mailing address.
• Date of birth, place of birth, identification details, and other information needed to organize an application.
• Information about convictions, sentences, courts, fines, restitution, probation, fingerprints, criminal records, court documents, and police checks where you choose to provide it for our services.
• Messages, questions, documents, assessment answers, and other correspondence you send to us.
• Payment and transaction information. Payment card details may be handled directly by a third-party payment processor rather than stored by us.
• Technical information such as IP address, browser type, device information, pages visited, and approximate usage information where cookies or analytics tools are enabled.

Information may be collected when you submit a form, request an assessment, contact us by email or telephone, upload or send documents, make a payment, or use our website.

Please do not send highly sensitive information by ordinary email unless we have instructed you to do so through an appropriate secure process.

We may use personal information to:

• Respond to questions and provide requested information.
• Provide, administer, and improve document preparation and application support.
• Understand the information and documents that may be relevant to your requested service.
• Communicate with you about your assessment, file, service, payment, or requested support.
• Maintain business, accounting, security, and administrative records.
• Prevent fraud, misuse, unauthorized access, and security incidents.
• Comply with applicable legal, regulatory, court, tax, and professional obligations.

We do not use personal information for unrelated purposes without consent or another lawful basis.

Where required, we seek meaningful consent before collecting, using, or disclosing personal information. By voluntarily submitting information, you consent to its use for the purposes explained at the time of collection and in this policy.

You may withdraw consent for future communications by contacting us or using an unsubscribe option where available. Withdrawal may limit our ability to provide services or continue an application-support file.

We do not sell or rent personal information or use it for third-party marketing. We will not send marketing messages where consent is required unless we have obtained the appropriate consent.

We do not sell, rent, or trade personal information. We may disclose information only as reasonably necessary:

• To complete a service you requested and with your instructions or consent.
• To relevant courts, police services, government bodies, or other authorities where necessary for an application and authorized by you.
• To service providers such as secure hosting, form, email, scheduling, payment, storage, analytics, or communications providers that support our operations.
• Where required or permitted by law, court order, or a lawful request.
• To protect the rights, safety, property, systems, or security of Pardon Navigator, our clients, or others.

Service providers may process information in Canada or another jurisdiction. We take reasonable steps to select providers and limit access to information needed for their function.

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access controls, limited staff access, secure systems where available, and procedures for handling documents.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to prevent loss, theft, unauthorized access, use, disclosure, copying, or modification.

We retain information only as long as reasonably necessary for the identified purposes, to provide the requested service, to resolve disputes, to maintain business records, or to meet legal and accounting obligations.

When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it. The exact retention period may vary depending on the type of information and the nature of the file.

You may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete, subject to applicable legal exceptions.

To make a privacy request, contact pardonnavigator@gmail.com. We may need to verify your identity before responding. We will respond within the time required by applicable law or explain if more time or information is needed.

Our website may use necessary cookies and, if enabled, analytics tools to understand traffic, improve usability, maintain security, and measure performance. These tools may collect technical information such as browser type, device, pages visited, and approximate usage.

You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

If you have a privacy question or concern, contact us first at pardonnavigator@gmail.com. Please describe the issue without including unnecessary sensitive information.

We will review and respond to complaints in a reasonable manner. You may also have the right to contact the applicable privacy regulator, including the Office of the Privacy Commissioner of Canada, depending on the circumstances.